i have been an angry person.... years before... and i get upset easily.. i was a hot tempered person.. when i was upset, i tend to shout, raise my voice... etc.. but that was then... somehow after many2 years in this profession, i have become better in controlling my anger. but anyhow, lately, it kinda burst out of my system. i am not proud of it, hence i am revisiting the following anger management tips which i got from http://www.instablogs.com/entry/8-quick-steps-to-control-anger/
let's recall how i got upset lately:
- an ungrateful customer who thinks that he is always right. okay, i accept our mistake... i don't mind accepting it as my mistake but if you think you can do it better, do it!! yeup... that was how i felt at that time... honestly if you ask me, i just feel like telling him off and just don't join our future event since we do not organize it as how you want it to be. everyone queued... so, what makes you think you are a VIP? excuse me??!! so, my mistake was to some sort of bursting it out to someone with the intention to release steam, but thinking about it again ~ i should not have done that. what makes me proud tho, during that incident, i can still smile at him!
- when task was given and it was not done as expected. knowing the fact that proper calculation has been done.
One of the biggest obstacles to personal and career success is anger. When we fail to control our anger. Anger impedes our ability to be happy, because anger and happiness are incompatible. It sends marriages and other family relationships off-course. It reduces our social skills, compromising other relationships, too. Due to it you lose business that you could have won in a more gracious mood. It leads to increased stress (ironic, since stress often increases anger).We make mistakes when we are angry, because anger makes it harder to process information.