Skip to main content

Follow me on FB or like my FB akofitness720

that call from astro

i think i have been receiving calls from astro almost on a daily basis. everyday there will be different promotions they would tell you/me. or sometimes when it is about the bill, i would just give them my mom's phone number. why am i getting the calls? because i made the call to astro some time ago regarding my mom's astro account actually. 

so anyway, this morning it was about astro-on-the-go promotion. i told the customer service lady that my mom wouldn't benefit from that promo since she uses a blackberry and the tab that i let her use, she is not using it fully anyway. so, as a cs agent, this lady told me that i can use the astro-on-the-go on my smartphone, or ipad or android etc etc... i find it interesting at first, until she told me, the FREE offer is only for 1 month and the following month is chargeable which is expected. being in customer service for more than 15 years made me a very detailed person in accepting any services or offers. so i asked her:

me: so, you are saying that on the 2nd month if i want to cancel the FREE service, i need to call you to cancel?
csa: yes maam, or we will assume that you want to continue the service.
me: shouldn't you assume that the customer is not interested? because most of the time, a customer will have no time to call or they will forget to call and somehow they will be charged in their bill?
csa: well, maam, if you want me to call you to ask again, i can call you again. 

this is the part where she really wants to get a customer to register for this service. but i know, how many customer service agent would remember to call their customers? she somehow continued with this phrase...

csa: but we do have many customers, but i will try to call and ask again after one month.
me: i understand astro has many customers, and i don't think i can trust the csa to call all customers to remind, right?
csa: yes, maam.
me: it is ok, i will not take that offer - thank you for calling anyway.
csa: oh..ok maam.. thank you and you have a nice day.

hemmm... although.. i would love to try astro-on-the-go...

Comments

Popular posts from this blog

Pops Eatery Wangsa Maju - my personal review

today was the first time that i did my groceries shopping online. i am a happy mom, wife.. etc.. hahaha :D then lisa said she was hungry and she feels like eating at Pops. we asked joey if he wants to come along.. and as usual, his first choice would be his anime. :p anyway, it was supposed to be my early dinner but i failed miserably... i had half portion of chinese fried rice. okay, here's my review about the restaurant. lisa has been promoting this place to me for a long time. date of visit: 24 Jan 2015location: PoP's Eatery, Lot 28055, Jalan Wangsa Delima, Pusat Bandar Wangsa Maju, Seksyen 5, Wangsa Maju. Tel: 03-4144 3162place & decor: simple and nice looks cosy for lepakking. cleanliness: 9 out of 10. restaurant service: efficient, quite fast. maybe because we were the only customer at that time. we noticed that they have too many workers. they could cut down into half to cut cost :p #justsayingfood: food was yummy... it exceeds my expectation... price: we are okay w…

me ~ iron lady :P

i have been thinking about it for many many years.. when i was much younger.. when i told my mom to have it on, my mom would say, "tak payah cantik2, nanti lupa diri" ... and i remembered that until now.. and i am already a mom. i guess the situation is different now.. i would just say that, "it's expensive sayang.. " which is much easier to swallow :) well anyway... today, i became the iron lady!! hahaha :D LOL... errmm i am also know as 'rimau' in the office so.. what the heck lah.. :P
after talking to lisa... her opinion was i better have it on when she still has hers on... she has 1 more year to go.. :) so somehow last week, i was at the dentist to send joey. to pull out his tooth.. and when we reached there, lisa was supposed to have her appointment.. i took the opportunity to ask more about having braces :) and that saturday, the doct made a .. what was that called aaa... mold of my teeth pattern.. and so, from there, i decided that i am gonna do i…

astro - reconnection

i am typing this post to share with you if, in future you face the same situation like me. i am known as payer for my parents.. hehehe :D simply because i use maybank2u for most of my transactions. it saves time... blah.. blah... not getting paid promoting maybank here! :p anyway, since joey is still on medical leave, he stays at my parents' place. he called me up to ask if my mom has paid the astro bill or not. obviously, not :p since the service has been disconnected!
so as usual, i will do the paying for my mom.. and i need to reconnect the service. normally i would call astro's 1300 number :) but today i learned something new. 
before you your proceed with the steps below, of course you need to make payment, if not, don't waste your time sms-ing :p
Step 1: Use your handphone/mobile phone or what ever you call it.

Step 2: Text message, write the following details.

ASTRO_space_RCO_space_ACCOUNT NO._space_DATE OF PAYMENT (ddmmyyyy)_space_AMOUNT PAID

(Example: ASTRO RCO 0…